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Cogmatic Quality Helps Customer Standardize
The Customer:
A South Dakota manufacturer of trommel screens
The Challenge:
The customer was having a number of quality issues that were leading to complaints by their end users.
The customer had been welding five or six flame cut individual segments together to form one ring sprocket. Unfortunately, welding that many segments together to form a concentric ring was extremely difficult – and the results were disappointing. The customer was troubled with rapid chain wear; noisy operation; misalignment between the chain and the sprocket; and uneven chain loading. Many extra hours of labor were needed to assemble each ring sprocket.
They also were running into issues with their supplier holding tolerances on drum concentricity. The customer often had to send segments back for re-rolling or had to adjust in their plant for varying tolerances. They were wasting a lot of time correcting supplier problems.
The Cogmatic Solution:
Cogmatic offered this customer a sprocket made as a solid ring. Their installers could simply slide it over the drum section and weld it into place. The solid sprocket formed a uniform concentric circle, resulting in longer chain life; quieter operation; proper alignment between the chain and the sprocket; and even chain loading patterns. It also reduced installation labor by six hours. Best of all, the price was similar to what they had previously been paying for inferior parts.
The customer was so impressed with Cogmatic’s quality, delivery and value they started using Cogmatic to make all of the drum segments needed to fabricate four models of trommel screens.
Cogmatic’s ability to provide concentric, uniform drum segments and deliver those quality parts JIT has helped their customer reduce installation time; provide a quieter operating machine; and increase the number of turns on their inventory. Cogmatic now provides fourteen different pieces that are part of their four trommel screen models.
Cogmatic Lets Customer Focus On The Big Picture
The Customer:
A major manufacturer of trenching equipment
The Challenge:
The customer had field problems that involved teeth breaking off of the crawler sprockets they were fabricating in their own facilities. These sprockets propel the undercarriage assemblies used to drive a variety of large commercial trenching machines. After a number of attempts to correct the manufacturing difficulties, they were looking for a company with expertise in sprockets.
In fact, a company executive said, “Why don’t we stick to what we do best and find a company whose business it is to know how to fabricate quality crawler sprockets?”
The Cogmatic Solution:
The customer was familiar with Cogmatic since they already fabricated sprockets used elsewhere in their machines. They came to Cogmatic for advice and eventually contracted with Cogmatic to fabricate their crawler sprockets instead of doing them in-house. Cogmatic now produces crawler sprockets for four different undercarriage assemblies and will soon add several more new products.
Field product failures have ceased, warranty issues for this problem have been dramatically reduced; and Cogmatic further strengthened a relationship with a valued customer.
Cogmatic Helps Customer Develop New Equipment Offerings
The Customer:
A major manufacturer of rock crushing equipment
The Challenge:
The company was tasked with introducing three new models of rock crushing equipment over the past several years. They needed assistance with fabricating the rotator gears and companion drive pinions for these new models.
The Cogmatic Solution:
Since Cogmatic had a solid relationship with the customer, the customer came to Cogmatic for assistance each time a new model was being developed.
In fact, at one point the customer’s engineering contact confided, “We wouldn’t think of asking anyone else to build these gears for us. Cogmatic’s combination of quality, on-time delivery and overall value is just outstanding. We never have problems with the products you make for us.”
By building strong relationships with each customer, and making sure any issues are addressed to their satisfaction, we can provide value for our customers time and time again. |
